At STEGH, quality and safety are key priorities and each year we commit to particular improvements in a Quality Improvement Plan (QIP).This past year we met or exceeded nearly all of our QIP targets. Here are some highlights.
We will shape our organizational culture to improve patient interactions and experiences across the continuum of care.
Listening to and involving patients, families and caregivers in all stages of the care design and delivery process is a key driver at STEGH. Patient and family engagement is essential to our daily work and decision-making. Patient surveys are distributed to every discharged patient and are also available electronically. We are pleased to report a survey return rate of more than 39%, which provides us with robust and rich data on which to base our operational decisions. STEGH has introduced a new survey tool this year for our inpatients which will allow STEGH to compare our performance against similar hospitals in the province.
STEGH will continue to measure patient feedback regarding the discharge process specifically ‘receiving enough information on discharge’. We were able to achieve 83% of patients responded ‘Yes – Completely’ to this question in 2017, a marked increase over our target of 60% – making us a top performer in the province. We are aiming to improve the measure in next year’s Quality Improvement Plan.
We launched our Patient Partnership Program in 2018 which recruits, selects, and orients STEGH patients, families and caregivers into hospital planning and decision-making. They work closely with staff to improve the care and service for our patients and contribute to hospital change and transformation. The program currently has 11 Patient Partners and the hospital is actively recruiting to grow this program in 2018/2019.
Partnering with our patients and families will lead to better care experiences, improved quality outcomes and more efficiencies.
The Ukes of Hazzard played in the STEGH Atrium for patients, families and staff.