We equip our team to provide the best care
Throughout our Lean journey, we have spent considerable time and effort coaching and developing staff to become skilled problem solvers. Lean is a methodology that strives for an error free process involving the people. Applying Lean reduces wastes and costs, and improves safety, quality, the delivery of care, and the environment. A key pillar of Lean is respect for people.
Throughout the past year, and moving forward, we will continue to engage our staff in kaizen events and other continuous improvement opportunities. This past year, a total of 315 continuous improvement events, including 32 kaizen events were held at STEGH, all with the goal to improve the patient experience.
It is important that our staff and physicians are engaged, enabled and empowered to provide an excellent patient care experience – every time. We understand that the best way in which to achieve this vision is to build better engagement with our employees and physicians who serve our patients.
We also understand that acknowledging and recognizing our staff and physicians creates a culture where everyone thrives. During the past year, our patients and families acknowledged our providers by name 2,800 times! We post these names weekly on our huddle boards and publicly acknowledge their commitment to our CARES Values of Compassion, Accountability, Respect, Excellence and Safety.
STEGH’s commitment to supporting its staff is demonstrated in its renewed focus on staff wellness this past year, on workplace safety and on increasing recognition for valued contributions. Historically, hospitals have focused on the triple aim in healthcare – quality care, patient experience, and being good financial stewards. As an organization committed to best practice, evidence would now tell us that if we want to continue to improve the care we provide and the patients experience of that care, it is equally and vitally important to focus on staff satisfaction and the provider experience.
Our people truly are the reason why we have such a wonderful reputation in our community. We are privileged to have 865 people on staff, 175 professional staff including physicians, dentists and midwives, and 232 individuals who volunteer at our hospital each of whom contributes greatly to the care and service we provide. We are also fortunate to have 150 students on an annual basis learn and share within our hospital – many of whom we know will be our next generation of compassionate care providers.
Vice President, Mary Stewart, is shown facilitating a weekly Leadership Huddle. Mary has a Lean Six Sigma Black Belt and is committed to fostering continuous improvement through respect for people and coaching and mentoring staff at STEGH.