Welcome to the 2015-2016 St. Thomas Elgin General Hospital’s Annual Report. In this year’s report, you will find information that highlights our accomplishments and successes from the past year as they relate to our strategic objectives and our vision to deliver an excellent patient experience – every time.
left to right, Mary Stewart,
Dr. Nancy Whitmore, Karen Davies and Paul Collins
Welcome to the 2015-2016 St. Thomas Elgin General Hospital’s Annual Report. In this year’s report, you will find information that highlights our accomplishments and successes from the past year as they relate to our strategic objectives and our vision to deliver an excellent patient experience – every time. (To review our Vision, Mission and Values, click here).
This past year has been an exciting time for STEGH, but it has not been without its challenges. As a leadership team, we faced difficult decisions to ensure we balanced our commitment to patients, families and our community with our commitment to be good financial stewards. We have been able to achieve this due to the tremendous support and efforts of our management team, our staff, physicians, and volunteers. More details, including our audited financial statements, can be found by clicking on the “Financial Stewardship” link.
Our Lean journey, which began in 2011, continues and we are pleased with the successes to date. We truly believe that this approach in healthcare, which focuses on continuous improvement, elimination of wastes, what is value-added, and on respect for people, enables us to create a culture of compassion, accountability, respect, excellence and safety. This lean approach allows us to demonstrate our CARES values each and every day. The “board to bedside’ approach focuses on engaging all staff and physicians to identify problems, generate ideas for improvement and provide ongoing support to them to put their ideas to work and then sustain the resulting improvements in the patient experience. Emergency room wait times continues to be the most public example of this work (STEGH has led the province with the lowest wait times for three years) but similar improvement work is happening every day in every part of the hospital.
A significant amount of work has been completed this past year to prepare our staff and patients for the move to the new facilities which will be completed by January 2018. The Operational Readiness team is working alongside staff in each of the four areas which will move, namely the Emergency Department, Surgical Suites, Medical Device Reprocessing Department, and Mental Health. For more information about our Redevelopment Project, click here.
As a leadership team, we will continue to focus our efforts on our patients’ experiences at our hospital. Through our Patient Experience Office, we have developed a framework and approach that allows us to listen effectively to our patients and learn from them. We celebrate our successes with them too!
We invite you to learn more about our successes this past fiscal year in each of our strategic priorities, including:
It has been a tremendous year at STEGH – and we extend our thanks and appreciation to all of the staff, physicians, affiliates, volunteers, students, patients and families who have shared and contributed to our successes in 2015-16.
Paul Collins, President & CEO
Karen Davies, Vice President & Chief Nursing Executive
Dr. Nancy Whitmore, Vice President & Chief of Staff
Mary Stewart, Vice President