STEGH 2014/2015 Annual Report

PEOPLE

Learn how we equip our team to provide the best care

STEGH’s endorsement and practice of using Lean principles and approaches has been successful because, fundamentally, it’s about people. Lean offers a proven approach to leading, learning, and continuously improving that respects people, engages staff to solve problems, and that respects and listens to the voice of the customer – our patients. At STEGH, we have made a concerted effort to provide our leaders with the necessary technical and team leading skills to affect change. To date, 135 staff have completed Yellow Belt training and 25 have completed Green Belt Training. This training ensures that all STEGH leaders are equipped with the same standard lean base knowledge and all Green Belt trained employees will lead a specific improvement project to complete their certification.
During the past fiscal year, one of these projects was the nursing handover at shift change done at the bedside with the patient’s involvement. Lean requires new habits, new skills and often a new attitude. To create a culture of Lean is to create an insatiable appetite improvement. Our people are hungry!

Our leaders have led or sponsored 32 kaizen (rapid improvement) events and a total of 158 staff members have participated to date. Each week, the number of improvements in progress or completed are reported at leadership huddle.

This past year, we actively sought the voices of our patients and families in our continuous improvement work. We believe it is our obligation to listen, learn and improve and to graciously and authentically receive their feedback and to actively engage and partner with them moving forward.

STEGH was, once again, recognized by the Ontario Hospital Association and Ministry of Health and Long-Term Care, with a Quality Healthcare Workplace Award. This was the fifth consecutive year STEGH was acknowledged the OHA and MoH. The Quality Healthcare Workplace Award recognizes organizational efforts to improve healthcare workplaces in ways that contribute to employees’ quality of work life and the care and services they deliver. The award recognizes the innovation and teamwork at STEGH that ensures a high quality workplace, which ultimately benefits patient care. This award validates the ongoing efforts being made by staff and physicians to introduce ideas and best practices to improve our workplace. We believe these efforts ultimately benefit the patients we serve because they create a workplace environment that promotes teamwork, collaboration and quality care.
STEGH recieving a Quality Healthcare Workplace Gold Award